ServiceNow Versions & Release Dates List with History

This article is all about the ServiceNow versions names with their release date and what was introduced in that particular version and also will provide an overview of the ServiceNow upgrade. We have covered the activities

  • List of ServiceNow Version Release
  • Latest and upcoming versions of ServiceNow
  • How to upgrade your ServiceNow and what steps you have to take to successfully upgrade your instance.
  • How to check the current version of your ServiceNow instance

About ServiceNow

ServiceNow is an American software company that was founded in 2003 by Fred Ludy and its headquarters is located in Santa Clara, California, United States. The current CEO of the company is Bill McDermott. ServiceNow ranked 1 on the list of fortune 50 companies with long-term growth. Also, it is fortune 100 best company to work for. They have 15000 employees working around the globe and round the clock.

ServiceNow is a platform as a service cloud-based IT and other process management tool which automates business and enables regular people to work efficiently with the help of ServiceNow. At first, ServiceNow introduced IT service management processes like Incident Management, Problem Management, Change, Configuration Management Database, Knowledge Management.

Now ServiceNow offers services in IT Operations Management, IT Business Management, IT Asset Management, DevOps, Security Operations, Governance, Risk, and Compliance, HR Service Delivery, Legal Service Delivery, Workplace Service Delivery, Safe Workplace Suite, Customer Service Management, Now Platform App Engine, Now Platform.

ServiceNow is one of the best tools in the market which is easy to use and documentation is available freely and there is a lot of courses that enable any user to learn more and then they provide professional certification like ServiceNow Certified Administrator.

You can also know more about this certification here ServiceNow CSA Guide

servicenow versions list

ServiceNow Versions

ServiceNow platform has improved a lot over the years, it has a long history of versions/ releases earlier for few years it was 1 new version release per year but as the company and product grew they have started releasing 2 new versions per year. Each ServiceNow version comes with new functionality and also the bug fixes which were reported in the last release by customers. All releases of ServiceNow release are in alphabetic order and started from A and named after famous cities in the world. Below is the list of all ServiceNow releases till now.

Aspen

Berlin

Calgary

Dublin

Eureka

Fuji

Geneva

Helsinki

Istanbul

Jakarta

Kingston

London

Madrid

New York

Orlando

Paris

Quebec

Rome

Upcoming ServiceNow Versions

San Diego

Tokyo

Utah

Vancouver

Washington

ServiceNow Versions History

When ServiceNow started their releases back in 2007, the first release was in summer 2007 and at that time releases were named based on seasons + year. So from 2007 to 2011, this was the version name or release name pattern that was followed.

Summer 2007

Fall 2007

Summer 2008

Winter 2009

Spring 2009

Fall 2009

Winter 2010

Spring 2010

Fall 2010

Winter 2011

June 2011

October 2011

After 2011 when the product started to boom and they adopted the city-based version name approach.

ServiceNow Versions Release Dates

Versions Names Release Date
Aspen December 2011
Berlin 9/20/2012
Calgary 6/25/2013
Dublin 2013
Eureka 5/15/2014
Fuji 3/1/2015
Geneva 12/1/2015
Helsinki 5/12/2016
Istanbul January 2017
Jakarta June 2017
Kingston 11/16/2017
London 7/26/2018
Madrid 1/24/2019
New York May 2019
Orlando 3/11/2020
Paris Q3-2020
Quebec Q1-2021
Rome Q3-2021
San Diego Q2-2022
Tokyo Q4-2022
Utah Q2-2023
Vancouver Q4-2023
Washington Q2-2024

ServiceNow Latest Version

Rome is the latest version of ServiceNow which was released in  Q3 2021.

Rome Release Notes

How to upgrade the ServiceNow version

It is one of the activities every customer needs to do in 6 months or 1 year. Upgrading ServiceNow versions enables the instance with new functionalities and product fixes, but before upgrading, there are a lot of things that need planning.

servicenow version upgrade best practice

There are some best practices that you can adopt to have a smooth ServiceNow version upgrade

  • Read the release notes for the version which you need to upgrade.
  • Analyze the functionalities which you are using in the current environment and what is included in new release notes for those functionalities.
  • Prepare your dev instance with a new version upgrade.
  • Verify the schedule through Support ServiceNow.
  • Upgrade your dev instance.
  • Test and fix if anything is impacted or broken.
  • Upgrade other instances.
  • Move the fixes to other instances.
  • Again test other instances and develop fixes.
  • Prepare for product upgrade.
  • Make an announcement to every user of production about the upgrade and highlight the impacts.
  • Upgrade production.
  • Share it with end-users.

You need to request ServiceNow support for the instance upgrade

Log in to ServiceNow Support

Click on the manage upgrade

Select your instance name DEV/QA/ UAT/ PROD and click on schedule.

A change request will be created based on the schedule selected.

How to find the ServiceNow version

  1. Log in to your instance.
  2. Type stats.do in application navigator and hit enter.
  3. You will be able to get your instance version.

find servicenow versions

You can also do it by simply typing your baseurl + .service-now.com/stats.do as shown below in the picture.

current version of servicenow

I hope this information will help you to check the current version of the ServiceNow instance and let you plan for the ServiceNow version upgrade. Do let us know if more information is required or any way we can help you to achieve more from ServiceNow.

Frequently Asked Questions

What is the ServiceNow version after Quebec?

Rome

What is the ServiceNow Version after Rome?

San Diego

What are ServiceNow release schedules?

As per ServiceNow, there are two major releases in March and September.

How do ServiceNow name releases?

They are in Alphabetic order with global city names. Ex- Rome, Paris

How long the versions are supported?

ServiceNow supports current/latest release and one prior to that and for every instance, ServiceNow provides an end date when they will stop support and do force upgrade.

Does ServiceNow provide assistance in upgrades?

Yes, ServiceNow helps/supports each customer and their instances to have a successful upgrade. Every question asked is answered by technicians and also the account manager. For more visit instance upgrades.

Other Important Links

ServiceNow Interview Questions

ServiceNow Admin Interview Questions

ServiceNow Developer Interview Questions

ServiceNow CMDB Interview Questions

ServiceNow Resume Samples Download

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