20+ Housekeeping Interview Questions and Answers with Tips 2023

Housekeeping is a critical part of any business. It’s often guests’ first and last impression of your company, so it’s important to ensure everything is clean and in order. If you’re looking for housekeeping staff or are just interested in the process, we’ve compiled a list of 20 housekeeping interview questions and answers. Keep reading to learn more!

What experience do you have with housekeeping? 

If you have prior experience with housekeeping, give a brief overview of your experience and highlight any relevant skills or knowledge. If you don’t have any prior experience, that’s okay, too! Instead, focus on other experiences that have taught transferable skills, such as customer service experience or even just taking care of your home. You can also talk about qualities that make you a good housekeeper, such as attention to detail or organization.

Sample Answer:

I have worked as a housekeeper for three years now. I started working part-time during college and then transitioned to full-time after graduation. In my previous role, I was responsible for cleaning a hotel’s guest rooms and common areas. I am confident in my ability to perform all duties required of a housekeeper.

What are the most important qualities of a successful housekeeper? 

When answering this question, try to highlight qualities that are both relevant to the job and that you possess. For example, if you’re detail-oriented, mention how paying attention to small details ensures that rooms are clean and presentable. If you’re organized, mention how being organized can help keep track of cleaning supplies and schedule. Ultimately, the interviewer is looking to see if you have the qualities necessary to excel at the job, so make sure to focus on qualities that will set you apart from other candidates.

Sample Answer:

The most important qualities of a successful housekeeper are attention to detail, organization, and customer service. Attention to detail is important because it ensures that rooms are clean and presentable. The organization is key in keeping track of cleaning supplies and schedules. Finally, good customer service skills are necessary to provide a positive experience for guests.

What is your approach to cleaning a room? 

This question is designed to gauge your cleaning methodologies and knowledge. If you have prior experience, talk about your approach to cleaning a room. If you have yet to gain prior experience, focus on other experiences that have taught you cleaning skills, such as taking care of your home or previous customer service roles. Regardless of your experience, focus on the skills you’ve learned that would make you a successful housekeeper.

Sample Answer:

My approach to cleaning a room is very systematic. I like to start with the biggest pieces of furniture and work my way down to the floor. I dust all surfaces, vacuum the floor, and then do bathroom cleaning. It’s important to be thorough in each process step to ensure a clean room.

How do you deal with difficult customers/residents?

This question assesses your customer service skills and ability to deal with difficult situations. When answering this question, focus on when you had to deal with a difficult customer or resident. Talk about the steps you took to diffuse the situation and make the customer or resident happy. This will show the interviewer that you have the skills necessary to deal with difficult situations and that you are customer-service oriented.

Sample Answer:

I had a situation where a guest was unhappy with the cleanliness of their room. I took the time to listen to their concerns and then addressed each one. I explained our cleaning procedures and offered to have someone reclean the room. The guest was happy with the resolution and had a positive experience.

What is the most important aspect of housekeeping? 

This question is designed to assess your understanding of the role of a housekeeper. When answering this question, please focus on the duties of a housekeeper and how they contribute to the overall success of an organization. For example, the most important aspect of housekeeping is providing clean and presentable rooms for guests. This will show the interviewer that you understand the importance of the housekeeping role and that you are knowledgeable about the duties of a housekeeper.

Sample Answer:

The most important aspect of housekeeping is providing clean and presentable rooms for guests. This is important because it ensures a positive experience for guests. Additionally, it contributes to the overall success of an organization by maintaining high standards.

What would you do if you found a guest’s belonging in one of the rooms you were cleaning?

This question is designed to assess your honesty and integrity. When answering this question, focus on what you would do if you found a guest’s belonging. Talk about how you would handle the situation and ensure that the guest got their belongings back. This will show the interviewer that you are honest and have the integrity to do the right thing.

Sample Answer:

If I found a guest’s belonging in one of the rooms I was cleaning, I would take it to the front desk. I would explain to the staff what happened and ensure the guest returned their belongings. It’s important to be honest and do what is right for the guest.

What is your experience with using cleaning chemicals?

This question is designed to assess your experience and knowledge of cleaning chemicals. If you have prior experience, talk about the types of cleaning chemicals you have used and how you use them. If you have yet to gain prior experience, focus on other experiences that have taught you the proper use of cleaning chemicals. This will show the interviewer that you are knowledgeable about the topic and can learn new things.

Sample Answer:

I have experience with using cleaning chemicals. I have used a variety of cleaning chemicals and am familiar with the proper way to use them. I know how to read the labels and follow the safety instructions. I am also comfortable working with gloves and other personal protective equipment.

Have you ever dealt with a bedbug infestation? If so, how did you handle it?

This question assesses your ability to deal with a difficult situation. If you have prior experience, talk about the steps you took to handle the infestation.

Sample Answer:

Yes, I have dealt with a bedbug infestation before. I followed the protocols for dealing with an infestation and notified the proper authorities. I also took steps to prevent future infestations by cleaning and inspecting rooms regularly.

Do you have any experience with caring for pets?

If you have prior experience, talk about the types of pets you have cared for and how you did it.

Sample Answer:

I have experience with caring for pets. I have a dog of my own that I take care of daily. I am familiar with the needs of different types of animals and how to care for them properly. I am also comfortable following instructions from pet owners.

Common Job interview Questions and Answers

Other Housekeeping Interview Questions

  • What is your experience with making beds?
  • What cleaning duties are you responsible for in your current role?
  • What is your experience with using cleaning equipment?
  • What do you think are the most challenging aspects of housekeeping? 
  • What are your thoughts on working
  • Weekends/overtime? 
  • What safety precautions do you take when working with cleaning products? 
  • How well do you work under pressure? Here is an example of a time when you had to work quickly to meet a deadline. 
  • What is your experience with stocking cleaning supplies? 
  • Do you have any questions for me about the position?
  • What hours are you available to work?
  • What are your cleaning routines like?
  • Do you have any experience with handling laundry?
  • Are you comfortable working long hours?

Conclusion

Housekeeping plays an important role in any organization. These housekeeping interview questions and answers will help you prepare for your next interview. Remember to focus on your experiences, skills, and abilities when answering these questions. By doing so, you will be able to show the interviewer that you are the best candidate for the job.

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