If you’re looking for a job in the banking industry, they will likely interview you for a position as a relationship banker. A relationship banker is a very important role within any bank, and the interviewer will want to make sure they are hiring the best possible candidate. To help you prepare for your interview, we’ve put together a list of relationship banker interview questions that you may be asked. We’ll also provide some tips on how to answer them successfully.
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Relationship Banker Interview Questions and Answer
Why do you want to work at our bank?
This question is designed to get a sense of your motivation for the job. Do you have any specific reasons for wanting to work at this particular bank? Or are you simply looking for any opportunity in the banking industry?
Be sure to mention some of the key factors that attracted you to this position, such as the company’s values or the opportunity for growth and advancement within the organization.
Example: I am attracted to this position because of its emphasis on customer service, which aligns with my values. I also think that your bank offers a great employee benefits package and opportunities for professional development.
Why do you choose to become a Relationship Banker?
This question is similar to the previous one, but it focuses specifically on your reasons for becoming a relationship banker. What interests you about this role?
Be sure to highlight your skills and experience in customer service, as well as your ability to build relationships with clients. You may also want to mention how you see yourself contributing to the bank’s success in this position.
Example: I have always enjoyed working with people, and I feel that a career as a relationship banker is the perfect fit for my personality and skill set. I am confident that my ability to build long-lasting relationships will be an asset to your bank.
What is your preferred method of communication?
This question is designed to determine how you communicate with others. Do you prefer face-to-face interaction? Are you more comfortable communicating by email or phone call? Or perhaps something else entirely?
It’s important not to make assumptions about what the interviewer wants to hear here; there isn’t a “right” answer! Instead of trying to guess what they’re looking for, give an example of how you’d handle a specific situation involving communication.
Example: I often prefer face-to-face meetings with clients because it gives me time to get to know them and understand their needs better than if we were just on the phone or emailing each other back and forth. However, I understand that not everyone is available for a face-to-face meeting all the time, so I am also comfortable communicating by phone or email.
What are your career goals?
This is a question that interviewers ask to determine if your career goals align with the position you are interviewing for. They want to know where you see yourself five years from now, not just in this job but also in the banking industry. It’s important, to be honest when answering this question because they will likely find out if you’re lying.
If you have no intention of staying in the banking industry or this position for long, then it is better to be upfront about that during your interview so that they do not waste time training someone who will only end up leaving after a few months. It’s also good practice to think before responding because there may be opportunities within their company that could align with your long-term career goals.
Example: My long-term goal is to work my way up to a managerial position in the banking industry. I know that this job offers growth opportunities, and I am willing to put in the hard work it takes to get there. I understand that this may not be an immediate possibility because of my lack of experience. Still, I am prepared to take on any additional tasks or responsibilities that could increase my chances of moving up within the company.
What are key skills which make a successful relationship banker?
Bankers need to be able to communicate effectively with clients and explain complex financial information in a way they can understand easily. They should also have excellent time management skills so that they can manage their workloads while still providing high-quality customer service. Finally, successful bankers must always operate ethically because even small mistakes could lead to significant losses for both the client and the bank at large.
How do you stay organized?
Staying organized is important for keeping track of all your tasks, deadlines, and projects without getting overwhelmed or forgetting something important. This question will help them determine how well you manage time as well as whether or not their company would benefit from hiring someone like yourself!
Example: I keep a calendar on my phone with reminders and due dates for everything, so I never miss anything important. I also make sure to check my email every morning before work starts, just in case there are any new tasks or deadlines that need attention right away.
What are your hobbies and interests?
Interviewers ask this question to get a sense of who you are outside of work. They want to know if you have any interests that could help you in your role as a relationship banker and whether or not you would be a good fit for the company culture. Be sure to share hobbies and interests that align with the company values, such as community involvement, volunteer work, or travel.
Example: Outside of my professional life as a banker, I enjoy spending time with friends and family. I also love to read books about business management strategies.
Other Relationship Banker Interview Questions
- How would you describe yourself?
- How did you hear about this position?
- What are your strengths?
- What qualifies you for the position?
- Do you have any experience in the credit industry?
- What is your understanding of our products and services?
- What kind of people do you get along with best at work?
- Why should we hire you for this position at our company instead of someone with similar qualifications who has also applied for it?
Situational Relationship Banker Interview Questions
Describe a time you had to deviate from your daily schedule to handle a client’s emergency.
This question is designed to test your ability to handle unexpected situations. When something unexpected comes up, how do you react?
Be sure to give an example of when you had to go above and beyond for a client. Please describe the situation, what you did to resolve it, and how the client reacted.
Example: I was working with a client who needed to make an urgent transfer of funds from his checking account into savings so he could withdraw some cash out at the ATM.
If someone were to ask for a loan, what are the first three questions you would ask them?
This question tests your ability to assess a client’s creditworthiness. When you consider lending money to someone, what are the most important factors you consider?
Be sure to have an answer ready for this question, and be sure to list out the three questions you would ask. Explain why each question is important in assessing a person’s creditworthiness.
Example: The first question I would ask is how much money they need, the second question is their current expenses, and the third question is why they need the money.
These questions are important because they help me understand the client’s financial situation and whether or not they can afford to repay the loan. I also want to know why they need the money to ensure they are not taking out a loan for something frivolous.
A customer has been waiting in line for over an hour and is now yelling at you. How do you respond?
This question tests your ability to stay calm under pressure. When you are working with customers, there will inevitably be times when things get stressful. How do you react when things go wrong?
Be prepared to give an example of when you had to deal with an angry customer. Describe the situation, how you reacted, and what the outcome was.
Example: I had a customer who was angry because he had been waiting in line for over an hour and the teller was taking too long to help him. I calmly explained that I could help him and were doing our best to serve everyone as quickly as possible. I then helped him with his transaction, and he thanked me for my help.
If you could change one thing about our company, what would it be?
This question tests your loyalty to the company and your willingness to improve it. When you work somewhere, there are always things that you don’t like about it. However, how do you feel about the company overall?
Be prepared to answer this question. Please explain what you would change and why it’s important to make changes.
Example: I would like to see the company invest more in technology so that our customers have a better experience. This is important because it will help us stay competitive and attract new customers.
- How would you deal with a client angry about their account being overdrawn?
- Tell me about a time when you had to persuade someone to do something they were not keen on doing. What was the outcome of that interaction?
- Tell me about a time when you had to learn something new quickly. What was that like for you?
- How do you deal with difficult customers? Give me an example of a time when this happened.
- How would you deal with a situation where you received conflicting instructions from two different supervisors?
- Imagine that two clients come into your branch simultaneously, but only one relationship banker is on duty. How do you decide which client should be seen first?
- How do you deal with conflict within the workplace? Give me an example of a time when this happened.
- How many loans have you made in the last month? What were their average APR rates?
- Are you willing to work overtime if needed?
Relationship Banker Interview Questions on Cash Handling
- What is your experience in handling cash and checks?
- What would you do if a customer asked for a change from their account balance but did not have enough money to cover it?
- Have you ever had any discrepancies with your cash drawer at work before (if so, how much)?
- Tell me about a time when you had to count cash.
- What is your understanding of the bank’s accepting and depositing checks policy?
- What would you do if a customer asked to make a large withdrawal but only had a small amount of money on them?
Banking Interview Questions on Terms and Procedures
- What is your understanding of the Federal Reserve System (FRS)? Who oversees it?
- What is a bond, and how do they work?
- What is the difference between a checking and savings account?
- What does it mean to have an overdraft on your account?
- What is the minimum deposit required to open a checking or savings account?
- How often do you typically balance your drawer/accounts at work?
- When would you use a stop payment order?
- How many types of loans does our bank offer, and what are they?
- What is the difference between a debit and a credit card? How do you use them both?
These are just a few of the questions you may be asked during your interview. Be sure to prepare for them by doing your research and rehearsing your answers. The more confident you appear, the better your chances of landing the job. Good luck!
Thank you for reading our blog post on relationship banker interview questions. We hope it has helped you prepare for your upcoming interview. Be sure to check back often for more career advice and tips.